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Understanding the Trust Score System
How Trust Scores Work
Our Trust Score system is the backbone of SurfyPal, creating a safe and transparent community for travelers and hosts.
Your Trust Score is calculated using a sophisticated formula that considers your reviews, activity history, and community interactions.
Trust Score = (Average Rating) × ln(Reviews + 1) + Bonus - Penalty
New users start with a Yellow Tier score of 50 points, with "New User Protection" for your first 3 reviews to help you get started.
Trust Score Tiers
85
Green Tier75-100 points
Low collateral (5-10% of booking price)
Highest visibility in search results
Access to exclusive perks
65
Yellow Tier50-74 points
Moderate collateral (20% of booking price)
Standard visibility in search results
Basic platform features
35
Red Tier0-49 points
High collateral (50%+ of booking price)
Limited visibility in search results
Restricted access to some listings